Payments

Credit cards payments are processed by PayPal, the world’s largest and most reliable online payment system.

* If you do not have PayPal account you can sign up at www.paypal.com however your credit card will still be accepted without an account.

Payments can be made through internet banking. There is an option you can select in the shopping cart to pay directly in to our bank account.

Postage & Delivery Times

Nationwide delivery $5

Free delivery on orders over $55

Postage of Earth Essentials products is through the NZ Postal service.

We aim to process and dispatch orders within 48 hours upon payment being received and cleared in our account.

Please allow up to 2 -4 days for delivery depending on your location.

Returns and Exchanges

We recommend that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.

We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. Please note: we cannot refund postage and packaging unless goods are faulty.

We will not accept any goods that have been used, altered, damaged, or have their labels removed.

We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within 14 days of receiving your goods.

Privacy

The privacy of your customer data, orders and credit card details are important to us. These will not be disclosed or sold to any third party.

Credit card details are not stored anywhere on servers.

Your credit card details are processed in real time by an independent payment gateway authorized by our bank, using encryption and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS)